CodeRed Community Alerts

Share

CodeRED provides the City with the ability to notify residents in the event of emergency situations or critical information such as water boil advisories, snow emergencies, or large scale electrical outages. In order to receive these notifications, residents need to sign up for this free service. Residents are also encouraged to download the free mobile app as well. Personal information will be controlled by CodeRED and will not be released unless compelled to do so by a court of sufficient jurisdiction.

Through this system, residents will receive the type of notification of their choice – voice, text, and/or email. This includes a notification for the visually impaired.

Uses

The CodeRED® system will be used to send critical communications, from evacuation notices to missing child alerts.

Caller ID

When you see the following displayed, you will know the call is from us. If you would like to hear the last message delivered to your phone, simply dial the number back.
• Emergency Notifications
1-866-419-5000 or Emergency Comm
• General Notifications
1-855-969-4636 or General Comm

Privacy

Your contact information remains private and will only be used for community notifications.

Frequently Asked Questions

  • CodeRED
Expand All | Collapse All
  • 1. Is there a cost to register for CodeRED?
     

    No, registering for CodeRED phone calls, text messages,
    and email are free. Simply sign up on our enrollment
    website and select your preferred means of communication.

  • 2. How will I know when CodeRED is calling?
     

    A CodeRED message will have the caller ID
    # 866-419-5000 for emergencies and caller ID
    # 855-969-4636 for non-emergencies. We suggest
    that you program these numbers into your cell phone
    as a “new contact” and use “CodeRED” as the contact
    name. If you need to replay the message received, you
    can dial this number and listen to the message again
    in its entirety.

  • 3. When will CodeRED be used?
     

    Any message regarding the safety of our residents and
    community will be disseminated using CodeRED. We
    will send out alerts via phone, text, email, and social
    media in a variety of situations including boil water
    notices, gas leaks, evacuation notices, police activity,
    fire emergencies, missing persons, and more. This is a
    community alert system to ensure you remain informed
    of important information. Please keep in mind that as
    you register to receive CodeRED alerts, you have the
    ability to select the types of messages you wish to
    receive and your preferred means of communication.

  • 4. Why is CodeRED important to me?
     

    CodeRED is an important to tool to help keep you
    informed and prepared for any emergencies that may
    occur in our area. Officials will send messages to alert you
    of emergency details, instructions, or precautions that you
    need in order to make well-informed decisions and remain
    safe. This system is precise enough to geotarget residents
    within an exact area of impact, so that only those people
    who are affected by emergency situation are notified.

  • 5. What if I miss a CodeRED phone call?
     

    The CodeRED system will leave a message on your
    answering machine or voicemail if you miss a CodeRED
    phone call. If you do not have an answering machine, the
    system will consider the call as “incomplete” and will
    attempt to call again aft er several minutes have passed.
    If your phone line is busy, CodeRED will try two more
    ti mes to connect. At any point, you may re-dial the 800
    number on your caller ID to hear a replay of the
    message sent.

  • 6. What is CodeRED and what is it used for?
     

    CodeRED is a web-based critical communication
    solution that enables local public safety personnel to
    notify residents and businesses by telephone, text
    message, email, and social media of time-sensitive
    information, emergencies, or urgent notifications. The
    system can reach hundreds of thousands of individuals
    in minutes to ensure information such as evacuation
    notices, missing persons, inclement weather advisories,
    and more are quickly shared. Only authorized officials
    have access to send alerts using the CodeRED system.

  • 7. Do I ever need to renew my registration?
     

    Renewals are not necessary as long as your contact
    information has not changed. If you move, however,
    you must update your information to ensure you will
    continue receiving these valuable notifications.

  • 8. What is the CodeRED Mobile Alert app?
     

    CodeRED offers a mobile app for Android and
    iPhone devices. All residents and business owners
    are encouraged to download the free app to receive
    alerts based on the geo-location of your phone. As you
    travel throughout other CodeRED communities, you
    can receive important alerts that include community,
    emergency, and severe weather information. To
    download the CodeRED Mobile Alert app, visit Google
    Play or the App Store.

  • 9. How do I sign up?
     

    Visit our website and enter the required information
    online (address, name, phone number(s), and email). This
    is the quickest way to sign up because the information
    you supply is immediately registered in the system. If you
    do not have Internet at home, please consider visiting a
    library or asking a friend or family member for assistance.

  • 10. Does CodeRED already have my telephone number?
     

    No resident should assume that their information is in
    the system. Please visit our website and look for the link
    for the CodeRED Community Notification Enrollment
    page to register online.

  • 11. Can I register more than one phone number or email for my address?
     

    Yes, you can register more than one phone number and/
    or email address for your location when you register for
    CodeRED. Please note that it is highly recommended
    you register at least one phone number and one email
    address to ensure that you will receive CodeRED alerts
    in the event of a power outage or an incident that may
    occur late at night when you are generally asleep.

  • 12. I have a cordless phone and it will not work when the power goes out. How will I be contacted?
     

    Make sure to have at least one working corded telephone
    on hand for these situations. However, when signing up
    for CodeRED, you may indicate both a primary and
    alternative phone number. Cell phones and/or work
    phone numbers can be entered as alternatives. Both
    your primary and your alternative phone numbers will
    be contacted in the event of a CodeRED notification.

  • 13. What do I do if I receive a CodeRED message?
     

    If you receive a CodeRED phone call, listen carefully
    to the entire message. You can repeat the message by
    pressing any key. Do not call 911 for further information
    unless directed to do so, or you need immediate aide
    from the police or fire department. If you receive a
    CodeRED email or text message, please be sure to read
    the entire message carefully and follow all instructions.

codered-logo

Click on the CodeRed logo to register to receive alerts

CodRed Mobile Alerts App Downloads

appledroid