CodeRED provides the City with the ability to notify residents in the event of emergency situations or critical information such as water boil advisories, snow emergencies, or large scale electrical outages. In order to receive these notifications, residents need to sign up for this free service. Residents are also encouraged to download the free mobile app as well. Personal information will be controlled by CodeRED and will not be released unless compelled to do so by a court of sufficient jurisdiction.
Through this system, residents will receive the type of notification of their choice – voice, text, and/or email. This includes a notification for the visually impaired.
The CodeRED® system will be used to send critical communications, from evacuation notices to missing child alerts.
When you see the following displayed, you will know the call is from us. If you would like to hear the last message delivered to your phone, simply dial the number back.
• Emergency Notifications
1-866-419-5000 or Emergency Comm
• General Notifications
1-855-969-4636 or General Comm
Your contact information remains private and will only be used for community notifications.
Frequently Asked Questions
- 1. Is there a cost to register for CodeRED?
No, registering for CodeRED phone calls, text messages,
and email are free. Simply sign up on our enrollment
website and select your preferred means of communication.
- 2. How will I know when CodeRED is calling?
A CodeRED message will have the caller ID
# 866-419-5000 for emergencies and caller ID
# 855-969-4636 for non-emergencies. We suggest
that you program these numbers into your cell phone
as a “new contact” and use “CodeRED” as the contact
name. If you need to replay the message received, you
can dial this number and listen to the message again
in its entirety.
- 3. When will CodeRED be used?
Any message regarding the safety of our residents and
community will be disseminated using CodeRED. We
will send out alerts via phone, text, email, and social
media in a variety of situations including boil water
notices, gas leaks, evacuation notices, police activity,
fire emergencies, missing persons, and more. This is a
community alert system to ensure you remain informed
of important information. Please keep in mind that as
you register to receive CodeRED alerts, you have the
ability to select the types of messages you wish to
receive and your preferred means of communication.
- 4. Why is CodeRED important to me?
CodeRED is an important to tool to help keep you
informed and prepared for any emergencies that may
occur in our area. Officials will send messages to alert you
of emergency details, instructions, or precautions that you
need in order to make well-informed decisions and remain
safe. This system is precise enough to geotarget residents
within an exact area of impact, so that only those people
who are affected by emergency situation are notified.
- 5. What if I miss a CodeRED phone call?
The CodeRED system will leave a message on your
answering machine or voicemail if you miss a CodeRED
phone call. If you do not have an answering machine, the
system will consider the call as “incomplete” and will
attempt to call again aft er several minutes have passed.
If your phone line is busy, CodeRED will try two more
ti mes to connect. At any point, you may re-dial the 800
number on your caller ID to hear a replay of the
- 6. What is CodeRED and what is it used for?
CodeRED is a web-based critical communication
solution that enables local public safety personnel to
notify residents and businesses by telephone, text
message, email, and social media of time-sensitive
information, emergencies, or urgent notifications. The
system can reach hundreds of thousands of individuals
in minutes to ensure information such as evacuation
notices, missing persons, inclement weather advisories,
and more are quickly shared. Only authorized officials
have access to send alerts using the CodeRED system.
- 7. Do I ever need to renew my registration?
Renewals are not necessary as long as your contact
information has not changed. If you move, however,
you must update your information to ensure you will
continue receiving these valuable notifications.
- 8. What is the CodeRED Mobile Alert app?
CodeRED offers a mobile app for Android and
iPhone devices. All residents and business owners
are encouraged to download the free app to receive
alerts based on the geo-location of your phone. As you
travel throughout other CodeRED communities, you
can receive important alerts that include community,
emergency, and severe weather information. To
download the CodeRED Mobile Alert app, visit Google
Play or the App Store.
- 9. How do I sign up?
Visit our website and enter the required information
online (address, name, phone number(s), and email). This
is the quickest way to sign up because the information
you supply is immediately registered in the system. If you
do not have Internet at home, please consider visiting a
library or asking a friend or family member for assistance.
- 10. Does CodeRED already have my telephone number?
No resident should assume that their information is in
the system. Please visit our website and look for the link
for the CodeRED Community Notification Enrollment
page to register online.
- 11. Can I register more than one phone number or email for my address?
Yes, you can register more than one phone number and/
or email address for your location when you register for
CodeRED. Please note that it is highly recommended
you register at least one phone number and one email
address to ensure that you will receive CodeRED alerts
in the event of a power outage or an incident that may
occur late at night when you are generally asleep.
- 12. I have a cordless phone and it will not work when the power goes out. How will I be contacted?
Make sure to have at least one working corded telephone
on hand for these situations. However, when signing up
for CodeRED, you may indicate both a primary and
alternative phone number. Cell phones and/or work
phone numbers can be entered as alternatives. Both
your primary and your alternative phone numbers will
be contacted in the event of a CodeRED notification.
- 13. What do I do if I receive a CodeRED message?
If you receive a CodeRED phone call, listen carefully
to the entire message. You can repeat the message by
pressing any key. Do not call 911 for further information
unless directed to do so, or you need immediate aide
from the police or fire department. If you receive a
CodeRED email or text message, please be sure to read
the entire message carefully and follow all instructions.
CodRed Mobile Alerts App Downloads