Lt. Ken Fortney

The Service Bureau is comprised of the Communications Section (Dispatch), Records Section, Computer Systems Section, Parking Services and Enforcement, and Animal Control. The Service Bureau Lieutenant supervises 11 Dispatchers/Records personnel, 2 Parking technicians, 1 Animal Control officer and 1 assistant systems administrator.

The Communications Section is staffed 24 hours a day, 7 days a week. The 11 people who are assigned to the Dispatchers/Records section are essential to the day to day operation of the Police Division. All 11 personnel are cross trained as Dispatchers and Records clerks. They handle the duties of call taking and dispatching officers as well as creating each incident report in the in-house computer system. They also enter all arrest information that results from an incident (Call for Service). The Dispatchers also act as Deputy Clerks of Court accepting bonds and waivers when the court is not open at night or on the weekends. They receive, dispatch or transfer all 911 emergency calls for Police, Fire and Ambulance.

The Communications Section will handle over 30,000 police related incidents, or calls for service this year.